FAQs

When will I get my order?

We will ship as quickly as we are able, but please allow up to 2 business days to process. Our local post office is closed Saturday and Sunday, so things will not generally go out over the weekend. Upgrading shipping does not speed up processing time - it only increases the time once shipped. If you have a special request, please contact us before placing your order to be sure we can accommodate your needs. We typically ship USPS or FedEx - the tracking number will reflect the carrier used. 

Please do pick up and call if you have an urgent or special request - we're real people and are happy to help if, when and where we can! 

Flat rate $7.99 shipping

We only ship within the US. 

Oversize Items:

Because some large toys, large furniture and other large items are bulky and heavy, our cost to ship them typically is higher than standard apparel and accessory items. Therefore, these large items may have a delivery surcharge which is applied as "Oversized Freight” charges, which are in addition to regular delivery charges and show up within each applicable item on our site. 

At this time we are unable to fulfill international orders, and any orders placed internationally will be canceled. We are sorry for any inconvenience. 

How do I proceed if my order doesn’t arrive?
After an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. Please contact the shipping provider noted in your shipping confirmation email.

Do you have Gift Cards?
Yes, have Gift Cards, and they can be used in-store OR online. We can send gift "card" codes electronically. We also have physical gift cards available for purchase in-store or over the phone. The codes and cards both may be used in-store or online. 

Online Gift Cards:
When you have purchased your online gift certificate, you will be sent an email with a redemption code. Purchasers are responsible for providing an accurate and deliverable e-mail address. When you redeem that code either by clicking on the link in the email sent to you or by keying in the code on the checkout-payment page (or the GC-redemption screen), then you will have GC funds available to you for use in that or future transactions.

You can then use those funds for yourself, or you can email them to friend(s) via the links provided automatically in the store. You can email as many as you want, to various people, up to the amount you've purchased. Whoever you email it to will receive a new redemption code and will follow the same redemption process...and they can email the funds again if they wish.

Our return policy is within 14 days, the items must be returned in new, unused and sellable condition. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it - tagged and has all original packaging, in good condition.

Returns + exchanges may be made via mail or at our store, whichever is most convenient for you. 

Please note that acceptations to our return policy include sale merchandise and special order purchases, which are considered final sale; no refunds or credits are available. All furniture items are considered special order and as such are final sale and cannot be returned. Several types of goods are exempt from being returned. Gift cards and some health and personal care items are also not able to be returned

Qualifying Returns of Online Purchases with an original receipt & tags attached up to 30 days from the purchase date for a full refund or store credit (less shipping costs and overweight surcharges). All merchandise must be in saleable condition with tags and packaging intact. We will credit your original method of payment (less shipping charges and overweight surcharges). To make a return or exchange, please email info@bullandbeebaby.com for information.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bullandbeebaby.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We will help replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@bullandbeebaby.com and send your item to: the Bull and the Bee; 1540 SE Bybee Blvd; Portland, Oregon, US 97202.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, credit will be issued to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 7044 SE Milwaukie Ave; Portland, Oregon, US 97202

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.